Refund Policy

Why we can offer this

We build each website before you buy it. You see the finished site — the real one, not a mockup — before any money changes hands. There is no gap between what you were shown and what you paid for, which is why we can afford to be relaxed about refunds.

How to request one

Email support@sylentt.com from any address, within 14 days of your payment. Say you want a refund. That's the whole process — you don't need to give a reason and we won't ask for one.

We process refunds within two business days of receiving the request. The money returns to the card you paid with. Depending on your bank, it can take a further 5–10 business days to appear on your statement — that part is out of our hands.

What happens to the site

If you've already received the site files, we ask that you stop using them and don't publish the site. We're not going to chase you over it, and we won't hold your refund hostage while we check. We'd simply rather you took us at our word, as we're taking you at yours.

After 14 days

The window closes at 14 days. After that we're not able to offer a refund as a matter of course — but if something has genuinely gone wrong, write to us anyway. We would rather hear about it than not.

Charges you don't recognise

Payments from us appear on card statements as SYLENTT PARTNERS. If you see that and can't place it, email support@sylentt.com before contacting your bank — we'll identify the charge straight away and refund it immediately if it isn't yours.