Privacy Policy

1. Information we collected before you were a customer

This is the unusual one, so it goes first. If we built a website preview for your business, we gathered information about that business before you had any contact with us. Specifically: your business name, address, phone number, published email address, opening hours, services, and publicly posted customer reviews.

All of it came from sources your business controls or that are published openly — your own website, your business listings, and public review pages. We did not buy your data, and we did not use any private or restricted source. We hold it only to build and offer you the site.

2. Information you give us

• If you buy: your name, business name, email address and billing address, collected through Stripe.
• If you contact us: whatever you put in a form or an email.

3. Payment details

Payments are processed by Stripe. Your card number never reaches us and we never store it. Stripe's handling of your data is governed by their own privacy policy.

4. Who else touches your information

We use a small number of service providers to run the business, and they see only what they need to:

• Stripe — payment processing
• Cloudflare — hosting and delivery of website previews
• Web3Forms — delivery of contact form submissions
• Instantly and Google Workspace — sending and receiving email
• HubSpot — keeping track of conversations

We do not sell your information, and we do not share it for anyone else's advertising.

5. Email from us

If we emailed you about a website we built, every message carries a working unsubscribe link and our mailing address. Unsubscribe and we stop — permanently, promptly, and without needing a reason. You can also simply reply and say so.

6. How long we keep things

• Unsold previews: taken offline after about two weeks and deleted within six months.
• Unsubscribe records: kept indefinitely — this is the only way we can be sure we never contact you again.
• Purchase records: kept as long as tax and accounting law requires.

7. Asking us to delete your information

Email support@sylentt.com and ask. We'll delete what we hold about your business and confirm when it's done. The one thing we keep is your email address on our suppression list, precisely so you are never contacted again — if you'd rather we didn't keep even that, say so and we'll remove it.

Depending on where you live you may have additional rights over your data. Ask and we'll honour them.

8. Cookies

Our website previews do not use tracking or advertising cookies. Stripe's checkout page sets cookies necessary to process a payment securely.

9. Children

This is a service for businesses. We do not knowingly collect information from anyone under 18.

10. Changes

If we change this policy, the updated version appears here with a new effective date.