Refund Policy
Sylentt Partners LLC · Effective 22 August 2026
Full refund within 14 days of purchase, for any reason. Email us and we'll return the payment — no explanation needed.
Why we can offer this
We build each website before you buy it. You see the finished site — the real one, not a mockup — before any money changes hands. There is no gap between what you were shown and what you paid for, which is why we can afford to be relaxed about refunds.
How to request one
Email support@sylentt.com from any address, within 14 days of your payment. Say you want a refund. That's the whole process — you don't need to give a reason and we won't ask for one.
We process refunds within two business days of receiving the request. The money returns to the card you paid with. Depending on your bank, it can take a further 5–10 business days to appear on your statement — that part is out of our hands.
What happens to the site
During the fourteen days we host and run the site for you, so there is nothing for you to return — we simply take it offline and that's the end of it. No files to delete, no accounts to close, nothing to argue about.
If you asked us to transfer the site to you early, the refund window closed at that point and this policy no longer applies. We tell you that clearly before we transfer anything, and we won't do it without you saying yes.
After 14 days
The window closes at 14 days. After that we're not able to offer a refund as a matter of course — but if something has genuinely gone wrong, write to us anyway. We would rather hear about it than not.
Charges you don't recognise
Payments from us appear on card statements as SYLENTT PARTNERS. If you see that and can't place it, email support@sylentt.com before contacting your bank — we'll identify the charge straight away and refund it immediately if it isn't yours.